Terms of Service
Effective July 4, 2026
These terms are an agreement between CrewBarn ("CrewBarn", "we", "us") and the business that creates a CrewBarn account ("you", "your company"). By signing up for or using CrewBarn — the web app, crew mobile app, and customer portal — you agree to them.
1. The service
CrewBarn is field-service management software: scheduling, dispatch, estimates, invoicing, payments, messaging, GPS crew tracking, and related tools. We add, change, and retire features as the product evolves; we won't materially reduce the core service you pay for during a paid term without notice.
2. Accounts
You're responsible for the accuracy of your account information, for keeping credentials confidential, and for the actions of the staff accounts you create. The account owner controls roles, permissions, and settings — including GPS tracking policies for crew devices — and is responsible for using those features lawfully in your jurisdiction, including any required employee notice or consent.
3. Your data stays yours
Your customer records, jobs, invoices, files, and messages belong to your company. You give us the license needed to host and process them so the service works — nothing more. You can export your data, and on account closure we delete or return it as described in the Privacy Policy.
4. Your responsibilities to your customers
When you message, call, record calls, invoice, or collect payments from your customers through CrewBarn, you're responsible for having the right to do so — including consent for text messages and call recording where required, honoring opt-outs (STOP), and the accuracy of what you bill. CrewBarn provides the tools; you remain the merchant and sender of record.
5. Payments and billing
- Subscriptions — plans bill in advance on a recurring basis. You can cancel any time; service continues through the paid period. Fees are non-refundable except where required by law.
- Customer payments — card and bank payments are processed by third-party processors (such as Stripe) under their terms; funds settle to your accounts, not ours. Processor fees are yours.
- Trials — free trials convert to paid plans only when you choose one.
6. Acceptable use
Don't use CrewBarn to break the law, send spam, harass anyone, infringe others' rights, probe or disrupt the service, or attempt to access another company's data. We may suspend accounts that put the platform or other customers at risk, and we'll tell you why.
7. Availability and support
We work to keep CrewBarn fast and available, but the service is provided "as is" and we can't promise it will be uninterrupted or error-free. Support is available at [email protected].
8. Limitation of liability
To the fullest extent allowed by law: CrewBarn is not liable for indirect, incidental, special, or consequential damages, or lost profits, revenue, or data; and our total liability for any claim is limited to the amounts you paid us in the twelve months before the claim. Nothing in these terms limits liability that can't be limited by law.
9. Termination
You can close your account at any time. We can suspend or terminate for material breach of these terms if it isn't cured after notice, or immediately for serious abuse. Sections 3, 8, and 10 survive termination.
10. General
These terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-law rules. If a court finds part of these terms unenforceable, the rest stands. We may update these terms; material changes will be posted here with a new effective date and notice to account owners, and continued use after the effective date is acceptance.