Support

We're here to help.

Get in touch

• Email: [email protected]
• In CrewBarn: open the menu under your name and choose Contact support.

Tell us your company name, the page you were on, what you were trying to do, and the exact words of any error. If the error has an Intuit ref, include that too. It helps us and Intuit find the problem quickly.

Are you a customer of a company that uses CrewBarn? For questions about a job or an invoice, contact that company first.

QuickBooks Online

CrewBarn works alongside QuickBooks Online, so a company can keep its books there and avoid typing the same records twice.

Connect QuickBooks

1. In CrewBarn, open Connected apps and find QuickBooks. You need permission to change settings.
2. Read what CrewBarn reads and sends, and tick the box to agree.
3. Choose Connect QuickBooks, sign in to Intuit, and pick your company.

What comes in and what goes out

• Import: customers, products and services, and invoices.
• Export: new customers, unpaid invoices without sales tax, and the expenses, supplier bills, supplier bill payments and purchase orders you choose.
• You start each import and export yourself. Nothing runs on its own.

Common questions

Why didn't an invoice export? CrewBarn doesn't send invoices with sales tax, so your tax in QuickBooks stays right. Enter those in QuickBooks yourself. Payments from your customers aren't sent either.

It says QuickBooks needs to be reconnected. Intuit has stopped accepting the connection, which can happen after a long time without use or if access was removed in QuickBooks. Choose Reconnect QuickBooks and sign in again. Your choices stay as they were.

QuickBooks refused something. Your QuickBooks plan may not include that feature, or the person who connected may not have access to it. Check your plan and that person's QuickBooks permissions.

QuickBooks is busy or having trouble. Wait a few minutes and try again. Nothing is lost. If it keeps happening, email us with the Intuit ref.

Disconnect QuickBooks

Choose Disconnect on the QuickBooks card. That removes CrewBarn's access and deletes our connection tokens. You can also remove CrewBarn from the apps list in your QuickBooks account. Your records stay in both places. See the privacy policy for how we use your data.

Portal customers

If your service company uses CrewBarn, you can connect your own QuickBooks Online account in the portal and save their invoices as bills. Open the QuickBooks tab for that company to connect, choose an expense account, or disconnect.

QuickBooks and Intuit are trademarks of Intuit Inc. CrewBarn is not made by or affiliated with Intuit.